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Refund policy

Refund Statement

Australian Melanoma Research Foundation (AMRF) regularly remits funds to research and awareness/prevention programs. These funds are commitments to third parties and, as such, there can be no obligation for AMRF to refund donations received for these purposes. Decisions on refunds will be at the discretion of AMRF’s management.

If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed. Please note it is your responsibility to submit only valid receipts to the Australian Tax Office.

Donations and Refunds

AMRF accepts all donations in good faith, including monthly gifts. AMRF will consider refunds under the following circumstances if:

  • there was an error made by AMRF or one of our agents
  • the donation was provided by a vulnerable person and contested by their carer or equivalent
  • the donor made an error in the amount donated
  • the donor nominated the AMRF as recipient in error
  • there are exceptional circumstances presented by the donor

Applications for a refund of a donation should be made within 90 days of the date the donation has been made. AMRF is a non-profit charity organisation and we reserve the right to pass any bank or transaction charges for any refund processed onto the donor.

Errors by AMRF 

Should an error be made by AMRF, one of our representatives or our financial institution(s) will process a refund as soon as possible when notification of the error is received and all costs will be borne by AMRF.

Applying for a Refund

If you wish to apply for a refund, please submit your request in writing (email will be accepted) by providing your full name, full mailing address and phone number. Please include details of how you made the donation, the date and amount given (including a copy of the receipt issued by AMRF) and the circumstances justifying your request. We will review your application and respond only on receipt of a request.in writing.

Approval of refunds

If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and will need to be approved by the AMRF Board.

Please send your request in writing to:

The CEO
AMRF Ltd
PO Box 574
Kent Town DC
SA 5071


Email: admin@melanomaresearch.com.au

This refund policy was last updated on 15 September 2021

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Contact

Australian Melanoma Research Foundation Ltd
Postal address: PO Box 574, Kent Town DC, Adelaide, SA 5071
Registered address: 35 Tadema Crescent, Eltham, VIC 3095

Chief Executive
Ian R Higgins
Phone: 0418 358 346
ceo@melanomaresearch.com.au

Fundraising & Administration
Co-Ordinator 
Kim Thackray
admin@melanomaresearch.com.au

This website is made possible by the generous support of Australians.

© Copyright 2021 Australian Melanoma Research Foundation Ltd

ABN: 26 429 861 213

Privacy Policy | Refund Policy | Terms and Conditions

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AMRF acknowledges the traditional custodians of the land each of us work on. We pay our respect to Elders, past, present and emerging, and through them to all Aboriginal and Torres Strait Islander peoples.

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Privacy Policy

Australian Melanoma Research Foundation (AMRF) respects and is committed to protecting the privacy of the people whose personal information it collects. We collect personal information about individuals who are employed by us, our donors, our volunteers, other supporters, allied associations, consultants and service providers.

Information we collect

Whenever we collect personal information, we will identify ourselves as AMRF and ensure people are aware of why we are collecting information and how we plan to use it.

The type of personal information AMRF usually collects and holds includes names, addresses, telephone numbers, email addresses, donation date, reason for donation, merchandise orders and other information such as health related information pertaining to AMRF research and program delivery. This information may be collected in person, via our website on the secure payment gateway, as well as other sources.

When people visit our website, or download information from it, the following information is recorded by Google Analytics:

  • Their network location and IP address
  • The date and time of their visit, pages visited, and time spent on each page
  • Referring site details (ie the site and page they came from to arrive at this site)
  • Type of web browser they used
  • Type of operating system they used
  • JavaScript support, screen resolution, and screen colour processing ability

This information is only used for statistical and website development purposes. We make limited use of cookies on our website. We use cookies to improve the functionality of our website, and to remember user preferences when people return.

In the event where an individual shares unsolicited personal information that AMRF would not have collected for the purposes outlined above that information will be destroyed or de-identified as soon as is practicable.

How we use and disclose personal information

We collect and use stakeholder’s personal information to carry out the functions and activities of AMRF and to comply with our legal obligations, to maintain and update our records and to help us manage and provide our services.

We may also use information to ask for support and to keep people informed about the ways in which our donors and supporters help us to make a difference to raise funds for research, awareness and early detection programs.  People have the right to opt out of any communications from AMRF.  This will not stop them receiving receipts and other transactional communications as required by law.

We may disclose personal information to third parties who assist us to perform functions on our behalf (such as commercial mail preparation services, this information is permanently deleted by the provider upon completion of the service and confirmed in writing of such).  These external service providers are under a duty to maintain the privacy and security of your information in line with this Privacy Policy and to use your personal information only for the purpose for which it is disclosed.

AMRF does not use any government related identifiers, such as Medicare numbers or tax file numbers, of an individual as our own identifier.

Marketing and communications

We may use people’s information within AMRF only in connection with marketing and fundraising campaigns. We may provide marketing communications to stakeholders on an ongoing basis by telephone, electronic messages (eg. email), online (including websites and mobile apps) and other means, unless they opt out or we are subject to legal restrictions. These may include communications relating to AMRF and our programs, campaign and promotional messages, event invitations, fundraising opportunities and newsletters.

AMRF also sends transactional communications which include but are not limited to: Donation & Tax Receipts, forgotten password e-mails, event sign up confirmation and confirmations from Web forms.

To opt-out of receiving AMRF marketing communications people can:

  • Select the “unsubscribe” option in one of the marketing communications that they receive from us.
  • Send an email to: admin@melanomaresearch.com.au
  • Call us on 0419 822 969
  • Send a written request to: PO Box 574, Kent Town DC SA 5071

Security of personal information

AMRF regards the security of personal information as a priority and takes a number of precautions to protect people’s personal information from loss, misuse, unauthorised access, modification or disclosure. Specific security precautions are in place for processing online payments through payment gateway providers Stripe and PayPal which include the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) encryption. However, the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information people provide to us via electronic means such as email.

If people become aware of any inaccuracy in the personal information, we hold about themselves, they are encouraged to contact AMRF so we can update any personal information we hold.

Anonymity

Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis. For example, if we receive a telephone enquiry, we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do.

We can also accept gifts and other forms of support anonymously. However, provisions contained in taxation legislation require AMRF to collect the name of the donor if the donor requires a tax-deductible receipt.

Image copyright

AMRF’s reputation and goodwill is extremely important. Permission to use images featured on this website has only been given to AMRF and therefore should not be downloaded or used in any way by a third party without consent.

For information on obtaining permission for an image, please email admin@melanomaresearch.com.au.

Acceptance of terms

If AMRF updates or changes this Privacy Policy, the changes will be made on this page. Your continued use of AMRF’s website following the posting of changes will mean you accept those changes.

Contact us

If you have any questions about privacy-related issues OR you wish to lodge a complaint about a breach of this policy OR other privacy matter OR you do not wish to be contacted by us to ask for your support, please contact us by email at  admin@melanomaresearch.com.au. Alternatively our postal address is below:

AMRF
PO Box 574
Kent Town DC SA 5071

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.